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With millions of sensitive pieces of information literally at their fingertips, mortgage bankers must make extra efforts to secure their data.

A recent security lapse based in Texas reinforced that idea, as millions of records were exposed online without protection.

The cache of more than 24 million financial and banking documents included sensitive borrower information such as Social Security numbers, tax data, and mortgage documents. The borrowers had taken out loans over the past decade, and tens of thousands of loans were exposed.

The leak was traced back to a Texas-based company that provides data analysis and portfolio valuations. The incident occurred because the company’s server was not protected with a password, according to National Mortgage News and research by TechCrunch.


It’s unclear to what extent the data was compromised and if any of the information was intercepted by cybercriminals.


Two lessons are clear as a result of this incident, however:

  • • Stronger passwords, authenticators, facial recognition, or other reliable forms of security must be used.
  • • Businesses of all sizes within the mortgage industry specifically must do more to secure their systems and improve their overall infrastructure.



Password Protection Tips


Following are some of the modern day password protection tips for computer systems, phones, tablets, and other digital devices.

  • • Passwords should be at least 12 characters long and consist of letters, numbers, and symbols.
  • • You shouldn’t use the same passwords for multiple resources.
  • • Instead of a simple password, use a passphrase that consists of several words and symbols, such as, “Th1s1sMyPa$$Phra$e.” Better yet, use a meaningless jumble of letters and symbols; just make sure you remember the sequence.
  • • If they’re available on your device, take advantage of facial recognition or touch ID.
  • • Use authenticator apps, which require two or more forms of identification. For example, the user would have to know the password and also have access to the phone associated with the account.
  • • Don’t share your passwords with anyone.
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Secure Your Mortgage Technology Systems


Having strong passwords will help prevent cybersecurity disasters, but it’s only the first step.  Especially clever hackers can break through the barriers anyway. That’s why you need up-to-date, powerful security within your mortgage technology infrastructure. Skilled technology consultants can not only secure your systems with active threat detection, but also help modernize and optimize your loan origination systems, customize plugins, provide training, and more.

Contact us at Clarity Technologies for more information about Ellie Mae tools that can enhance your loan origination systems, customized plugins, or how to protect your technology from cybersecurity threats.

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The right technological components within your mortgage loan origination system is about more than optimizing your own workflow. Better mortgage technology improves the borrower experience as well in many ways.

And when borrowers are satisfied with your customer service and the mortgage loan experience, it will improve your brand’s reputation overall. That’s what you’re aiming for, after all, and it all starts with having the best mortgage technology consultants in the Phoenix area to help you.

4 Ways Better Mortgage Technology Improves the Borrower Experience

1. Mortgages could possibly close faster than ever.

Including the pre-approval, appraisal, and closing, the typical mortgage process takes 30 to 60 days, and that’s if there are no glitches or extraordinary financial issues involved. Better mortgage technology can possibly cut down that time significantly as a result of better communication and smoother, more efficient digital processes.


2. Borrowers can obtain immediate answers with enhanced digital communication options.

Mortgage technology consultants can set up your systems in a manner that allows everyone to communicate 24/7 if that’s what you want. Your systems can be responsive and easy to use on any mobile device, allowing borrowers to contact you at any time of the day. Buying a house and borrowing such a large sum of money can make virtually anyone nervous, so your clients will feel better knowing that you’re there when they need you – even if it’s just for reinforcement that they’re making the right decision about their new home.


3. Borrowers will trust that they are getting the best financial arrangement.

With the most up-to-date loan origination systems, you can provide borrowers with the most ideal mortgage for their needs. When they see your modern systems, the fact that you are knowledgeable about current trends, and the fact that you are accessible to them, they’ll have greater confidence in the end result.

4. Better mortgage technology ensures compliance.

Policies and processes change often in the mortgage lending industry on local, state, and national levels. When you keep your LOS updated and also manually research changes in the industry, your borrowers will benefit through a solid, fully compliant financial arrangement.

Contact Our Mortgage Technology Consultants to Update Your Loan Origination Systems


These are only a few of the ways better mortgage technology improves the borrower experience. There are many more, but they depend on the borrower’s specific needs and your particular services.

The bottom line is that the better the experience is for each client, the more likely each is to refer you to family and friends or give you a positive review online. As a result, you can enjoy a stronger reputation that will help your mortgage lending business continue to grow.

To learn more about how improving your loan origination system can help both you and your clients, contact us through our Clarity Technologies website or by phone at (480) 418-3428.

Contact us at Clarity Technologies for more information about this blog or for mortgage technology services.

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