The right technological components within your mortgage loan origination system is about more than optimizing your own workflow. Better mortgage technology improves the borrower experience as well in many ways.
And when borrowers are satisfied with your customer service and the mortgage loan experience, it will improve your brand’s reputation overall. That’s what you’re aiming for, after all, and it all starts with having the best mortgage technology consultants in the Phoenix area to help you.
4 Ways Better Mortgage Technology Improves the Borrower Experience
1. Mortgages could possibly close faster than ever.
Including the pre-approval, appraisal, and closing, the typical mortgage process takes 30 to 60 days, and that’s if there are no glitches or extraordinary financial issues involved. Better mortgage technology can possibly cut down that time significantly as a result of better communication and smoother, more efficient digital processes.
2. Borrowers can obtain immediate answers with enhanced digital communication options.
Mortgage technology consultants can set up your systems in a manner that allows everyone to communicate 24/7 if that’s what you want. Your systems can be responsive and easy to use on any mobile device, allowing borrowers to contact you at any time of the day. Buying a house and borrowing such a large sum of money can make virtually anyone nervous, so your clients will feel better knowing that you’re there when they need you – even if it’s just for reinforcement that they’re making the right decision about their new home.
3. Borrowers will trust that they are getting the best financial arrangement.
With the most up-to-date loan origination systems, you can provide borrowers with the most ideal mortgage for their needs. When they see your modern systems, the fact that you are knowledgeable about current trends, and the fact that you are accessible to them, they’ll have greater confidence in the end result.
4. Better mortgage technology ensures compliance.
Policies and processes change often in the mortgage lending industry on local, state, and national levels. When you keep your LOS updated and also manually research changes in the industry, your borrowers will benefit through a solid, fully compliant financial arrangement.
Contact Our Mortgage Technology Consultants to Update Your Loan Origination Systems
These are only a few of the ways better mortgage technology improves the borrower experience. There are many more, but they depend on the borrower’s specific needs and your particular services.
The bottom line is that the better the experience is for each client, the more likely each is to refer you to family and friends or give you a positive review online. As a result, you can enjoy a stronger reputation that will help your mortgage lending business continue to grow.